FAQ

Q.  How do I apply for a position with Wake Forest University if I have never submitted an application before?

(Please view the How To Video below)

A.  You will need to go to the Employment Listings tab and click the 'Search Current Openings' link.  Scroll down until you see the position you would like to apply for.  Click on the link with the position name and scroll to the bottom.  Click on 'New Resume'; you will then have three options to choose from.  You may upload a resume, you may copy and paste a resume into the text box from a document, or you can proceed without a resume.  You will need to provide some additional contact information.  Enter this information into the correct fields and click on the 'Continue to Step 2' button at the bottom of the page.  This next page is where you will be able to upload additional documents if necessary.  Once these have been added, close out of the box and click the 'Continue to Step 3' button at the bottom of the page.  You will then be asked to answer several prescreening questions.  These are required and must be entered prior to continuing to Step 4.  You will then have the opportunity to review the contents of your resume and edit if necessary; after reviewing, click 'Continue to Step 5'.  You will then need to answer some additional questions but have the option of selecting 'I choose to not self-identify' if you do not want to participate.  After clicking the 'Continue to Step 6' button, you will then have one last opportunity to review your entire application.  If all is correct, please click 'Continue'.  You have now successfully completed the application process.

If you would like to view a larger version of the video, please use the following link: https://www.youtube.com/watch?v=i9dd4hphs6Y&feature=plcp


Q.  How do I apply for a position if I already have a profile with Wake Forest University?

(Please view the How To Video below)

A:  You will need to go to the Employment Listings tab and click the 'Search Current Openings' link.  Scroll down until you see the position you would like to apply for.  Click on the link with the position name and scroll to the bottom.  Click the 'Use Existing Resume/CV' button at the bottom of the page.  Once you have clicked on that, you will be able to see previous positions you have applied for.  Click on the 'Submit this Profile' link next to the resume/cv you would like to use.  You will be asked to log back into your profile using the username/password you originally set up.  Click the 'Check Records' button.  You will then be asked to answer pre-screening questions.  Click Submit and you should receive a confirmation message on the screen letting you know your submission was successful.

If you would like to view a larger version of the video, please use the following link: https://www.youtube.com/watch?v=RaKyaqhnk8M&feature=plcp


Q:  Do I need a resume in order to apply for a position?

A: No. If you do not have a resume to upload, you are able to create one through our system when you apply for a specific position.


Q:  How long does the hiring process take?

A:  Each search is unique so there is not a standard length of time. However, if selected, you will be contacted for next steps.  Also, you will be notified if the position has been filled with a different candidate.


Q:  How should my cover letter be addressed?

A:  Cover letters can be addressed to the Interview Committee.

 

Q:  How can I check the status of my application?

(Please view the How To Video below)

A:  You can review your completed application(s) and check your status by logging back into your profile.  Click the 'Update your Profile' tab on the left hand navigation and enter your email and password.  At the bottom of the page you will see a list of all of the positions you have applied for and the status of your application will be listed on the right.

Additionally, you will receive a confirmation email once you have successfully submitted your application and notification if you are no longer under consideration for a position.

If you would like to view a larger version of the video, please use the following link:
https://www.youtube.com/watch?v=E958Cw-8oY4&feature=plcp

 

Q:  What should I do if I forgot my password?

A:  Go to the login screen and click on 'Forgot your password?' You will need to enter your email address that you used the first time you applied. Once submitted, an email message with the subject line 'Accessing your resume/CV at Wake Forest University' will be sent to the email address associated with your user profile. Your password will be in bold in the body of the email.

 

Q:  I'm experiencing technical issues while applying. What should I do?

A:  If you have any technical issues while applying for open positions please contact SilkRoad support at 1-866-927-2472 or by email at applicant_support@silkroad.com.

 

Q: I'm having trouble uploading documents. What should I do?

(Please view the How To Video below)

A:  Please follow the steps listed below:

  1. Once you have completed your application, log back into your profile by clicking the 'Update your Profile' tab on the left hand navigation and entering your email and password.
  2. Click the link that reads “view resume/cv” located next to the job you have applied for.
  3. Once you click this link a new window will appear with a summary of your profile.

Under step 2 you can upload additional documents such as your cover letter by clicking on the link that reads “upload file”, located on the top right corner.

If you would like to view a larger version of the video, please use the following link: https://www.youtube.com/watch?v=wc3fNFu03ho&feature=plcp

 

Q:  Where can I apply for positions at Wake Health?

A:  You can review and apply for positions at Wake Health at http://www.wakehealth.edu/Job-Openings/.

 

Q: Where can I apply for positions at Aramark?

A: You can review and apply for positions at Aramark at http://www.aramark.com/Careers/.

 

Q: I continue to receive error messages when I attempt to apply.  What should I do?

A.   One thing you can check is your browser. SilkRoad Technology is committed to supporting the latest version of popular browsers within a timely manner:

Browser Name Versions Supported
Windows Internet Explorer 7.0, 8.0, and 9.0
Mozilla Firefox 3.5 and 4.0
Google Chrome 12.0
Apple Safari 5.0

 

 

Q:  Is OrangeTree a legitimate organization?  They are asking for me to provide personal information and I am not sure if it is safe to give it to them.

A:  Yes, OrangeTree is a legitimate organization.  They are our background screening vendor that we use for new hires.  It is perfectly acceptable to provide them with the requested information.

 

Q.  What does the wording 'Should be able to meet the requirements of the University's automobile insurance' mean when it is written in our job descriptions?


A.  This means that as an essential function of the position, you will be required to drive an automobile.  You must have a valid driver's license and current insurance coverage.

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